Classes Terms and Conditions

Please cancel 12 hours prior to the class starts, otherwise it will be a late cancel and credits used to book the class will be debited without further notice.

You warrant and represent that you are in good physical condition and have no reason or impairment that might prevent you from undertaking the exercise, classes and intended use of MELLOW's Facilities ("Facilities").

You confirm that MELLOW has not given you any medical advices before you entered into this Agreement and/or undertaking the exercise, classes and using Facilities. You understand MELLOW cannot at any time give you any advice in relation to your physical condition and/or ability to undertake the exercise, classes and use Facilities.

You agree that it is your personal responsibility to ensure that you are in a healthy and physically abled condition before undertaking the exercise, classes and using Facilities and you shall ensure that you undertake the exercise, classes and use Facilities in a safe and careful manner.

You agree that if you have any medical or other physical disabilities that might prevent you from using the Facilities, then your training should be ceased until consultation with a qualified medical practitioner is obtained. However, because it is your voluntary choice to enter into this Agreement notwithstanding such circumstances, you are obliged to pay the fees and are not entitled to any refund.

You understand that undertaking the exercise, classes and use of the Facilities inevitably involves the risk of injury to you, whether caused by you or someone else. Specific risks vary from one activity to another and the risks range from minor injuries to major injuries, such as catastrophic injuries including death.

In consideration your participation in the activities and use of Facilities, you understand and voluntarily accept this risk and agree that MELLOW, its officers, directors, employees, volunteers, agents and independent contractors will to the extent permitted by law not be liable for any injury, including without limitation, personal, bodily, or mental injury, economic loss, indirect, special, incidental or consequential damages or any other damage, to you or your spouse, guests, unborn child or relatives resulting from the action or negligence of MELLOW or anyone on MELLOW's behalf or anyone using the Facilities whether related to exercise or not. Furthermore, you understand and acknowledge that MELLOW does not manufacture any equipment at its Facilities, but purchase and/or lease equipment. You understand and acknowledge that MELLOW merely provides services and shall not be held liable for defective products.

When Typhoon signal no. 8 or above is hoisted or Black Rainstorm Warning is in force

When the Observatory announced Typhoon signal no. 8 or higher will be in force in the next three hours

When Typhoon signal no. 8 or above is already hoisted 3 hours before a class starts

When Black rainstorm warning is already in force 3 hours before a class starts

Class will resume 3 hours after typhoon signal is lowered to no.3 or below, or the rainstorm warning is at red or below.

You may check on our social media for the arrangement update. IG @ themellow_studio

The Company collects personal data from Customers for the purpose of providing the Company's services or products to the Customers. The information collected includes but is not limited to:

(a) the name of the Customer; (b) the Customer's contact telephone number and email;(c) emergency contact information; and (d) the Customer's medical condition.

Customers are not obliged to provide personal data to the Company, but if they do not provide personal data, the Company may not be able to provide the services and products requested by them.

Customers' personal data may be used for the following purposes: (a) verifying the identity of Customers; (b) providing products and services to Customers; (c) administering the products and services provided to Customers; (d) notifying Customers of updates on products and services provided by the Company; (e) handling Customers' enquiries, complaints and feedback; (f) day-to-day business monitoring and administration; (g) contacting Customers by email, telephone, letter or other means; (h) contacting Customers by telephone, letter or other means; and (i) contacting Customers through the Company. (h) bookkeeping; (i) seeking legal advice and pursuing or defending legal claims in legal proceedings; (j) prevention and investigation of fraud and other criminal activities; (k) disclosures made or available under the laws, rules, court orders of any jurisdiction or required by any government, regulatory authority or law enforcement agency; and/or (l) any other purpose related and relevant to any of the above or as otherwise agreed by the Customer from time to time. (l) any other purpose for which the Customer may from time to time consent.

Customers are not obliged to provide personal information to the Company, but if they do not provide personal information, the Company may not be able to provide the services and products requested by them.

Our waiting area and classroom areas are equipped with a video surveillance system. The data stored in the surveillance system will only be accessed when the Company is required to provide a copy of the relevant video recording to a law enforcement agency (e.g. the Police) for criminal investigation by invoking the exemption under section 58 of the Personal Data (Privacy) Ordinance, Cap. 486.

For details of our Personal Information Collection Statement, please refer to the Personal Information Collection Statement on this website.

In accordance with the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong Special Administrative Region (the "Ordinance").

The Company will endeavour to ensure that all personal data collected at the time of registration of a Customer is handled in accordance with the above Ordinance. This Personal Information Collection Statement will also be provided to Customers for their reference before we collect personal data from them.

The Company may transfer, disclose or share a Customer's personal data (whether within or outside Hong Kong) to the following parties for the purposes of collecting personal data as described above, and a Customer's personal data may be transferred within or outside Hong Kong to (a) any holding company, subsidiary, associated company, or company or joint venture held by or under common control with the Company; (b) any individual acting on behalf of or in association with the Company. (b) any person or company acting on behalf of or in association with the Company for the purpose of providing such information or directly relating to it; (c) any other person or company under a duty of confidentiality to the Company in respect of the above information and who has a statutory right of access to such information; (d) the Company's professional advisers including accountants, auditors and lawyers; (e) governmental and regulatory authorities, law enforcement agencies and other bodies required or authorized by law; and (f) any other person or company acting on behalf of or in association with the Company for the purpose of providing such information. (f) any potential or actual participant, assignee or transferee of all or part of the business of the Company.

The Company will take all reasonably practicable steps to ensure the accuracy, security and confidentiality of all personal data to prevent unauthorised or accidental access, processing, erasure or other use in accordance with the requirements of the Ordinance and the nature of the personal data collected, and will comply with the relevant requirements in relation to correction of and access to the data. We will retain your personal data for as long as reasonably necessary for the purposes for which it was collected and in accordance with the relevant Ordinance. After this retention period, the personal data will be securely deleted.

Customers have the right of access to their personal data. If a Customer wishes to obtain a copy of such data or believes that the Company has collected and retained inaccurate personal data, he/she may contact the Company at +852 6301 2436.

Requests for access to or correction of personal data or enquiries about our policies and practices in relation to the collection of personal data from customers may be directed to the Company at +852 6301 2436.

The Company has the right to charge an additional fee for the processing of data access requests in accordance with the provisions of the Privacy Ordinance.

The Company reserves the right to unilaterally amend this Personal Information Collection Statement in its current form at any time without prior notice and to post such amendments on this website.

Customers are advised to check our website regularly for changes to this statement. In the event of any inconsistency or discrepancy between the versions published in different media, the version on this website shall prevail.